We are in the states. It seems that you have to have a lawyer for everything. So we figured we would have to have an attorney. That is good to know that you can complain. This happened over 2 yrs ago. But we are very cautious of vets now. We had been going to that veterinary hospital and their vets,for a long time. Now we won't go there unless for an emergency if we can't find another vet. When we asked the administrator if we could get another vet to take over our puppy's care and he refused, we lost all confidence in that facility.Thank you tonka. We were very frustrated and did feel helpless.