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Hi everyone,

I am new and looking for your advice. Sorry if this is all over the place, I'm v upset and confused and just desperate for advice so bear with me.

Our dog stayed at our local boarding kennels for 4 days and on picking him up on the Sunday morning the girl told us he had 'a bit of a bump on his eye'. It wasn't a bit of a bump, his eye was so swollen the vet couldn't even feel his eye socket/skull on examining him. Obviously we went straight from kennels to our emergency out of hours vet.

My first grievance with the kennels is that we were not contacted at all to be informed he had been injured and given the choice for him to be taken to a vet. I'm also baffled they didn't deem his injury to be serious enough, when the vet saw him she was horrified. He had to be put on 2 lots of anti-biotics, painkillers and a corneal repair gel.

This helped with the infection and swelling but it was obvious his eye wasn't right, back to the vets who referred us to a specialist. Took him to specialist who told us that the eye is destroyed, he is totally blind in that eye and that her advice would be to remove it :(

I have spoken to the kennels, they can't tell me how or even when during the stay the injury happened. I am sending receipts and a report to them to hopefully recover some of the costs but the owner doesn't seem to think the insurers will pay out.

So what do I do? Are the kennels responsible for all the costs? I.m not looking to gain huge compensation or anything I'm not that kind of person. I also understand accidents happen BUT I'm so upset he didn't receive medical attention sooner, it breaks my heart to think of him in pain. We only left him for 4 days and now we have a dog with 1 less eye :(
 

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What did you sign when you left him? When I had a dog sitter, I had to sign a form giving them permission to take him to the vet, up to x dollar amount and had to give them the name of the vet and e-vet that I wanted them to use.
 
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