can you ask them if you could volunteer for a week cleaning cages and doing any other general tasks? I think that would be the best way to get a feel of the place.
if not, ask things that pertain to Jessie specifically. you can say she has had a bad experience previously and want info on what kind of restraint they use, and how they handle a fearful dog. id also ask what they recommend for annual preventative care.
if not, ask things that pertain to Jessie specifically. you can say she has had a bad experience previously and want info on what kind of restraint they use, and how they handle a fearful dog. id also ask what they recommend for annual preventative care.