I don't know anything about their medical care, but we once had our dogs groomed at Banfield, and you never saw such a mess. Looked like they'd taken a hacksaw to our Shelties. Never again.RE: I bought ASPCA pet insurance but I know VPI is just as good if not better!
It is about 35.00 a month and it has saved us thousands of dollars for our liver failure ER with Addison. I don't know about Banfield...but I was kind of appalled at the doggy day care scene I came across at PetSmart and the ignorance of the dog watchers...to the point where I made a complaint that almost involved the ASPCA. It is a chain and profit is the major motive, just like a lot of current nursing home chains...I would be very careful with "franchises" as turn over can be high with the staff.
What a great thread!