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Ruffwear Harness - Fitting help?

808 views 2 replies 2 participants last post by  jcamp09 
#1 ·
So, I ordered a ruffwear front harness for my dog. We followed the measuring instructions, and she has a girth of 28 inches, so we ordered the medium.

It came today, and it's not fitting her! Am I doing something wrong? How can I make the bit that goes round her body bigger? As I feel I have it at it's max. size length and that in no way looks like it fits a dog between 27-32 inches!

I've watched the ruffwear video but it didn't help!
 
#2 ·
Hm, that seems odd. I wouldn't know how to help without seeing the harness but I highly recommend contacting their customer support. From my understanding they have an amazing customer support that are more then willing to walk you through any issues you may be having.
 
#3 ·
I figured it out! They'd threaded the end through the black buckle/clasp again, so it couldn't be made 'bigger' until you unthreaded it first, if that makes sense?:rolleyes:

The thing is, the video telling you how to fit it, didn't even tell you that! They need to update the video for sure.
 
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