We did specifically tell them that we want hygiene area cleaned. Hairs that is in the way of the eyes cut. I wished I could be more specific with photos.. my mistakes assuming they know what they were talking about since everything I say, they say "I know what you're talking about." I'm more frustrated at myself to assume too much.
Oh well, damage is done... I'm just venting I guess.. feel bad for the pup. My wife decided we learn how groom on our own since the pup is very mild temper and easily maneuverable to trim.
Thanks for all the clarification guys.. I know now to bring photos instead of explaining.. but why bother.. I do it myself

*i may regret saying that later on though*